Customer Satisfaction Survey

Company Name

Represenative

Telephone

		Very Poor	Poor	Average	Good	Very Good
1.	Overall performance of AWP
2.	Speed of answering quotes
3.	Delivery of Standard Items
4.	Delivery of Non Standard Items
5.	Product Quality
6.	Ability to solve any billing related issues
7.	Does our product range suit your business needs
8.	Conduct of customer service team
9.	Ease of conducting business with AWP
10.	Frequency of contact from AWP
11.	Our ability to fulfill our commitments

Which of the above is most critical to you

Which of the statements above most influence your choice of Punch Company

Which if any of the above require urgent improvement

Would you recommend AWP to another company?

Can you suggest any ways to improve our service to you?